Foxy poorly

Just when i thought my problems ended with Mabel along comes Foxy    He has a rather disturbing knocking sound which after some research appears to be a common problem, phoned Westerly and they are aware of the problem and he's booked in on Friday. What annoys me is not so much the problem its the fact that the dealer i bought him from must have been aware of it (bought from Scotthall Southampton not Westerly btw) as its so obvious that even i noticed!!


Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

YOu haven't being trying to recreate scenes from the New Italian Job have you poor Foxy  only been in Devon for a week and already the voices have go to him!!

Hope he's better soon and it doesn't cost to much

oh dear - hope it all gets sorted out quickly tracey - naughty foxy woxy funny little monkey

Quoted from mini59

YOu haven't being trying to recreate scenes from the New Italian Job have you poor Foxy  only been in Devon for a week and already the voices have go to him!!

Hope he's better soon and it doesn't cost to much

oops busted!!! funny you should say that coz it was only after i put the bears in him that this problem started......damn those voices!!!

Thanks bertie hopefully he will be fixed soon

Hope FOXY gets well soon  

Thanks Scooby

I think Foxy has meet Mabel and been told that if he plays up he'll get nice new bits fitted!

I think you should phone and complain to the dealership where you bought him I most certainly would, it's difficult when you buy privately but a dealership should at least give you some sort of guarantee

OB's right (don't tell her though! ) you've only just had the car so they should do something about it if your not happy with the answer they give you speak to MINI customer services after all it may be a used car but it was sold by one of their franchised dealers....

Where is the knocking noise coming from?

Quoted from mini59

OB's right (don't tell her though! ) you've only just had the car so they should do something about it if your not happy with the answer they give you speak to MINI customer services after all it may be a used car but it was sold by one of their franchised dealers....

Too late Mark - I've read it - but yes I know I'm right, well at least about this.  Tracy just hasn't had the car long, they should sort it not her.

going to wait and see what Westerly say before I kick off! Scotthall should have spotted it as it happens when the car is cold. The knocking sounds like it's coming from the steering column.

"Not fit for purpose" - if it has a problem after a few days and only a few miles. Don't let 'em get away with it, Tracy.

R.  

Quoted from mabel

going to wait and see what Westerly say before I kick off!

Sounds like a wise move. It might turn out to be not much of a problem anyway. If the previous owner hadn't noticed it or hadn't got it fixed Scotthall wouldn't necessarily know about it when they did their checks before they sold him so, depending on what it is, I wouldn't be too hard on them either.

You are probably going to be using Westerly for a few years and will want to keep on good terms with them. If it's a problem that needs fixing I would guess they would do it quite happily under warranty so I wouldn't get too excited yet.

We totally fell out with the dealer that we bought LazyBones, Sparky and Bumble from and won't go there any more. Thankfully there is another one that is actually more convenient for us to get to that we get on very well with, but that probably wouldn't be such an easy option for you.

Won't be falling out with Westerly (as long as they repair him) !!

Hope you get Foxy sorted- Mabel's been locked away honest!!!

I always found Westerley to be really helpful, not snooty like some dealerships I could mention!But better not!

thanks Debbie the guy I spoke to was really nice so should be ok. What I'm wondering now though is what to do when warranty runs out- can I extend it and is it worth the money? Anyone know?

When I bought Bumble from Cooper Cobham I kept my previous car Sparky an electric blue Cooper who did 2 Lejogs. I used him for "best" and consequently we did not use Andrew's car hence his name Lazybones. Having 3 BMW minis  and a real mini seemed a bit OTT so I reluctantly sold him back to Cooper Cobham for a fair price of £10,000.

I owed some money on my BMW finance so I paid that off and awaited the balance of just over £4,000. That was duly sent and I paid it in BUT it bounced! BMW had put a stop to it as there had been discussion about a couple of marks on the car which were found when they removed some stripes I had left on. I don't often get annoyed but a deal had been struck and worse still no one had the decency to ring me and explain.

I moved immediately from there as just prior to that I had had to pay £1,000 for a new clutch at 17,000 miles as they did not deem it to be warranty but that's another story.

ouch! Hmmm perhaps warranty not worth it then?

I have TLC on Gem and so far I have had no problems - if anything needs doing it has been done  

can I get tlc on a 7 year old car?

Quoted from mabel

What I'm wondering now though is what to do when warranty runs out- can I extend it and is it worth the money? Anyone know?

When both LazyBones and Bumble ran out of warranty at 3 years old we were offered an extension warranty. I can't remember exactly but think it was something like £500 for the 4th year. We decided it was too much and ignored the letters.

In the 3¼ years since Bones's warranty expired the only things that I have had to pay for was about a month ago when the coolant expansion bottle split and I noticed that one of the heated mirrors wasn't heating. The total bill was £226.

I'm not sure if they would give you the option of extending the warranty but would guess that as Foxy will be 7 years old by then it might be quite pricey.

Like any insurance you have weigh up the pros and cons of whether you'd rather commit to paying a fixed fee come what may or take the risk.

I think as the other halfs brother in law  is a mechanic and owns a garage I might be better off just putting money aside in case it's needed instead of a warranty.

thanks again everyone- it's nice to have people to turn to with my questions

Sounds like a good plan

TLC is a maintenance package which gives you 3 services in the first 5 years, plus a brake fluid change at 2 years. It can be extended to a total of 5 services in the first 8 years plus another brake fluid change.

The extension costs £300 but it has to be bought before any servicing is done after the original deal has run out. I would imagine that Foxy must have been serviced since his 5th birthday so guess that it'll be too late to do now. I would have thought that Scotthall would have told you if he was covered but it might be worth checking with Westerly. What you need to ask is if he's covered by TLC XL, and if he isn't if it's too late to do.

there are a couple of tlc vouchers in with the documents but they expire 5 years after purchase so I'm guessing there is no tlc xl or they'd be there too.

if you get an extended warranty check what it covers as some are not worth the paper they are printed on. the dealer where i work do extended warrantys but we dont tell the customer about the cheapest one as its really not worth it, we'll give them the brochures but i wouldnt reccomend it. also they can quite happily turn round and refuse to pay for work done because they dont deem it to be covered, door locks are a good one as the warrany people say its a wear n tear thing but i wouldnt. i think the clutch one on rita's car was refused maybe because it was used as a learner car or had evidence of clutch slip (i had a similar one where i work, you can see if the clutch has been slipped where someone drives with their foot lightly on the clutch pedal - not saying thats what rita does )

i would see what your dealer says, then speak to the selling dealer and explain what westerly(?) said. they should honour the repair, unfortunately some faults dont get noticed on the PDI checks/appraisals when the car gets bought in and sold, which is what the warranty is for. I think you get something like 12 months warranty on a used MINI, i dont know because i work for Toyota

Thanks Charlie-yep it is a years warranty, i'm not forseeing any problems as i explained to westerly that it was bought at a different dealers and they said fine,and also that this seems to be a common fault (according to a LOT of people on the MINI2 forums!) which even the guy at Westerly sorta admitted. Will let you know what happens

if its a common problem then they normally are willing to sort it out, although they dont like to admit to how common the problem really is.

well westerly say that scothall should never have let the car go like it is. There's a prob in upper steering and lower universal joint is half siezed. They've ordered parts and will be fixed next Thursday .

Oh dear you expect when you buy a car from a dealer it should be as good as it can be still at least you know he's going to be put right now

Glad FOXY will be well again soon  

Taking great care to avoid a Lawsuit, I think very few Southampton MINI customers would be surprised.

R.

nice to know that they're doing their job properly at westerly

Heh heh the salesperson from Scotthall has just texted me to say sorry for forgetting to post me my tax disc holder..i think that will be the least of her worries come Monday morning

So they don't have a great reputation then Richard?

Have to say Westerly have been great so far,glad they are my local dealer

there seems to be quite a few bmw/mini dealers in the south east that are not as good as they should be

Glad that Foxy is going to be sorted out.

If you had bought privately you probably wouldn't have noticed the problem on a test drive so you could have ended up having to fork out yourself.

that's what's strange- didn't notice on test or on drive home, only few days ago I noticed it, does make me wonder if they just greased it at Scotthall, or am I being paranoid now.........?

Still no tax disc holder.... strange that lol. Had to cancel Thursday as i ve been off work but he's going in on Monday,they are fitting the parts and also checking power steering to see if its normal noisy or broken noisy, and also looking at the alarming kangaroo impression he does when starting from cold. Westerly have been great so far lets hope it continues!!

Quoted from mabel

Westerly have been great so far lets hope it continues!!

i hope you dont mean the breaking down...

lol-no, that better not carry on!

Well took him to westerly this morning, bloke turned up at work midday to say that after taking the steering column to bits and going to fit the part they realised that the wrong bit had been ordered (actually right bit ordered but wrong bit in box!) So as they didnt have an automatic to lend me they had to put him all back together again-oops! now going back Thursday (again!)  They are so nice that i dont have the heart to be angry with them lol. Not their fault though if stupid people cant put the right part in the right box!

Boy this is becoming quite a saga - one day Foxy will be sorted    

Hopefully!! He's looking very smart with his new bonnet stripes on and i have my ndmr windscreen sticker coming from Minipirate next week, they are doing me one in the same writing (font) as Mabels but on a black background   Will have to take a pic over xmas

glad its getting sorted (almost). and its really frustrating when the wrong bit is in the box, bet they were bricking it when they found out - didnt want to incur the wrath of tracey!

what do you mean- I'm lovely... Honest

Of course you are Tracy  

Quoted from O-B

Of course you are Tracy  

she says with more than just a hint of sarcasm

yeah I picked that up as well

Quoted from redhotmini

she says with more than just a hint of sarcasm

Quoted from mabel

yeah I picked that up as well

Well how b****y rude I am deeply deeply hurt  

oh no you're not lol

Well hmph! is what I say - you can't be nice to people without they take it the wrong way   (sob sob sniff sniff)

in oh I feel a clip round the ear ole coming on!!

Had to take foxy into westerly again this morning coz tyre pressure light came on , they reset it for me and then delivered him to work for me bless them ! They'll be sick of me in there very soon!

Actually I'm still surprised that you and Charlie were in agreement (shock horror) even if it was at my expense

Don't worry about Westerly - they'll cope

lol, yes that was our once yearly agreement, blink and you'll miss it!

I nearly did - I was so busy sobbing

Foxy fixed!!! yay!!! steering is now so light that i almost crashed into a roundabout! power steering is all ok and they even fixed my non-squirting back washer wiper...Westerly are brilliant!!

I'm so pleased he's finally fixed - I bet you and he have both got big grins on your faces

Definately, and hopefully his windscreen ndmr sticker should come tomorrow so he will feel just like one of us nutters!

wahoooooooo well done thats great news

GREAT NEWS  

thanks bertie and scoobydoo